Refund policy

Return and Refund Policy

We want you to feel confident in your NorCal Rumble purchase. If you have an issue with your order, please contact us through our Contact page so we can help.

Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition with any tags and packaging included. You will also need your order number or proof of purchase.

Please contact us before sending an item back. Returns sent without prior authorization may not be accepted. Once your return is approved, we will provide return instructions and the appropriate return address.

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Order Cancellations and Shipped Orders

If you need to cancel or change an order, please contact us as soon as possible. Because our products are made on demand, we cannot guarantee that an order can be changed or canceled once production has started.

If an order has already shipped, we cannot cancel the shipment or issue an immediate refund. Once the package is delivered, you may request an eligible return under this policy.

If you need to change the delivery address or reroute a package after it has shipped, please contact the shipping carrier directly using the tracking information provided. NorCal Rumble cannot guarantee that a carrier will be able to reroute a shipment.

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order is returned to the sender because of an incorrect or incomplete address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and work to make it right.

Nonreturnable Items

The following items cannot be returned:

Gift cards
Items marked final sale
Items that have been worn, washed, altered, or damaged after delivery
Items returned without prior authorization

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please request a return for the original eligible item and place a new order.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued to your original payment method. Original shipping charges are nonrefundable.

Please allow time for your bank or credit card provider to process and post the refund. If more than 10 business days have passed since your refund was approved, please contact us.

Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the shipping carrier. NorCal Rumble is not responsible for packages lost or stolen after the carrier confirms delivery, but we will assist by providing available tracking and shipment information.